• 1 Lesson

    ITIL 4 – Direct, Plan and Improve

    The ITIL 4 Direct, Plan and Improve (DPI) qualification is intended to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. Furthermore, provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.
  • 1 Lesson

    ITIL 4 Foundation (English)

    ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services.
  • 1 Lesson

    What’s new in ITIL 4

    ITIL® is the most popular IT Service Management framework around the world. It provides guidance on how to deliver value to the business through IT-enabled services.