ITIL 4 Direct, Plan & Improve: February 22-26

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February 22-26, 2021


Live Virtual Classroom


$1,895.00 p/p

Course Information

ITIL 4 is built on the established core of best practice in the ITIL guidance. ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. 

This blended and interactive course equips the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. It provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

This course is accredited by PeopleCert and includes a voucher for the certification exam.

At the completion of this course, you will be able to:

  • Understand the key concepts of Direct, Plan & Improve.
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context.
  • Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system.
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements.
  • Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement.
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement.
  • Understand and know how to direct, plan and improve value streams and practices.

If you want to learn what good leadership looks like, understand the many ways Lean and Agile practices aid in cooperation and collaboration, or create a culture of continual improvement, then look no further than DPI!

Managers can expect to gain the most. Accountability and servant leadership are two primary topics of this course. Other job roles that will find DPI interesting include:

  • CIOs, directors of IT, and other leadership
  • Service architects
  • Service/product owners
  • Project managers
  • SMO staff
  • Process/practice owners
  • Improvement managers
  • Change agents

The exam consists of forty ( 40) multiple-selection questions and has a duration of ninety (90) minutes. To pass the exam and achieve the ITIL 4 Strategist designation, the learner must answer a minimum of twenty-eight (28) questions correctly equivalent to 70%. 

Prerequisites: The candidate must have passed the ITIL 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module (the recommended duration for this training is 20 hours including the examination).

You will receive a voucher for the web-proctored exam thirty (30) days after your enrollment.  The voucher will be valid for 90 days from issued date.

A minimum of eight (8) registrants is required to confirm the course delivery. If the company decides to cancel the course, students who have registered and paid in full are entitled to a full refund.

Each student can download the digital workbook and will have access to this site during the course delivery. Access will be limited to a condensed eLearning, assignments and tests to prepare for the exam. The course will be taught in Spanish but all material will be available in English.

The course will be conducted as follows:

Date: February 22-26, 2021
Time: 9:00am – 12:30pm
Venue: Live virtual classroom
Instructor: Ana Cecilia Delgado
Cost: $1,895.00 per learner

It may be necessary for the company to change the content and schedule of a course, the instructor, the date, or the location. In the unlikely event that the company cancels the course, a full refund will be made unless the student transfers his or her reservation to an alternative date/location for the course. The company’s liability will be limited to the amount the participant has paid.

Students may cancel their registration for a live training course at any time with certain restrictions. Those who have enrolled in a live training course and paid in full are entitled to a full refund if the company receives notification of cancellation thirty calendar days prior to the first day of the paid course.

If the company receives the notification of cancellation fifteen calendar days before the first day of the paid course, the student is entitled to a refund equal to 50% of the purchase price. Notifications of cancellation received by the company after fifteen calendar days before the first day of the paid course are not entitled to a refund.

Ana Cecilia Delgado has over 30 years of experience in IT Strategy and Service Management. She contributes to the design and development of all our courses.

She has worked for leading companies in Telecommunications and Information and Technology. She was awarded as Entrepreneur of the Year in 1999 by the prestigious company Ernst & Young.

She is accredited to teach the official courses of ITIL®, COBIT®, DevOps and LeanIT®. She is fluent in Spanish and English.

Ana Cecilia does not limit herself to explaining the theory but puts it into practice by providing real situations that allow students to visualize how these concepts can be applied in their work.

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