ITIL 4 Foundation (English)

ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services.
Ana Cecilia · June 30, 2021

ITIL 4 provides a practical and flexible foundation to support organizations on their journey into the new world of digital transformation and to help them address new service management challenges. It is designed to ensure a flexible system, in order to manage IT services in an effective and coordinated manner. This course prepares learners for the certification exam ITIL 4 Foundation.

1 Overview
2 Certification
3 Objectives
4 Exam
5 Conditions

About this course

ITIL 4 is built on the established core of best practice in the ITIL guidance. ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.

This accredited self-study course ensures that participants will fully comprehend the ITIL 4 concepts, and are also able to apply them in a real world context. The course presents the candidate several scenarios of Axle Car Hire, a fictional company that faces different challenges to move from a traditional business model to a digital model. The candidate is asked to analyze each scenario and apply the learned concepts and principles.


Purpose and Audience

The purpose of this certification is to assess whether the candidate can demonstrate sufficient recall and understanding of the ITIL 4 service management framework, as described in the syllabus below, to be awarded the ITIL 4 Foundation qualification. The ITIL 4 Foundation qualification is a prerequisite for the ITIL 4 higher level qualifications, which assess the ability to apply concepts understanding of the relevant parts of the ITIL framework in context.

The target audience for this qualification is:

  • Individuals at the start of their journey in Service Management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge

Learning Outcomes

The learning outcomes of the ITIL Foundation qualification:

  • Understand the key concepts of service management
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Know the purpose and key terms of 18 ITIL practices
  • Understand 7 ITIL practices

Important information about the exam

The exam consists of forty (40) multiple-selection questions and has a duration of sixty (60) minutes. To pass the exam and achieve the ITIL® Foundation certification, the learner must answer a minimum of twenty-six (26) questions correctly equivalent to 65%. Upon successful passing of the ITIL 4 Foundation exam, the student will be recognized with 2 credits in the ITIL qualification scheme.

Each learner will receive a voucher for the proctored exam that will be taken online at any time. The coupon code is valid for three (3) months. The self-study course contains information about the examination process.


Payment terms and conditions

These prices are reflected in US dollars and do not consider any applicable local taxes or retention fees. If local taxes and retention fees apply due to government regulations, these charges will be added to the final invoice and the CLIENT accepts to pay the additional amounts even if they are not reflected here. Please be advised that TLIG is a corporation registered in the State of Florida, USA. Full payment shall be made to get access to the e-learning. We accept credit cards (AMEX, VISA, MC). Read our Cancellation and Refund Policy.

About Instructor

Ana Cecilia

Managing Partner and Co-founder of The Lean IT Group with over 30 years of experience in Information Technology. Certified as ITIL Expert and Managing Professional, COBIT, DevOps and ISO20k Consultant Manager

10 Courses

Not Enrolled

Course Includes

  • 1 Lesson