ITIL 4 is built on the established core of best practice in the ITIL guidance. ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. 

This self-faced and interactive course allow students to apply ITIL key concepts to real-world scenarios ensuring that students will fully comprehend these concepts. The scenarios are based on a fictional company, AXLE Car Hire, that faces the challenge to recover their market share through innovation.  Their IT Department must support the new business strategy with innovative digital services.

This course is accredited by PeopleCert and includes a voucher for the certification exam.

At the completion of this course, you will be able to:

• Understand the key concepts of ITIL service management.
• Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
• Understand the four dimensions of ITIL service management.
• Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.
• Understand the key concepts of continual improvement.
• Learn the various ITIL practices.

The exam consists of forty ( 40) multiple-selection questions and has a duration of sixty (60) minutes. To pass the exam and achieve the ITIL Foundation certification, the learner must answer a minimum of twenty-six (26) questions correctly equivalent to 65%. 

You will receive a voucher for the web-proctored exam thirty (30) days after your enrollment.  The voucher will be valid for 90 days from issued date.

The e-Learning course is filled with interactive real-world scenarios with dialogues and challenges ensuring that you will be able to apply these practices in your organization. Even though it is a self-paced learning, you will not be alone. You will be able to request a live session with an accredited instructor to clarify concepts. The live session will be web-based and will not exceed 90 minutes.  Schedule is subject to instructor availability who will propose two alternatives.

Our TFU (test for understanding) approach includes interactive quizzes to ensure that you are ready to advance through the course. With 150+ questions similar to the real exam (quizzes and 2 practice exams), the course will prepare you to sit for certification exam.

You will have unlimited access to this eLearning for ninety (90) consecutive days. Thirty (30) days before set expiration date, you will receive the voucher for the web-proctored exam session.