ITIL 4 is built on the established core of best practice in the ITIL guidance. ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.
This self-faced and interactive course allow students to apply ITIL key concepts to real-world scenarios ensuring that students will fully comprehend these concepts. The scenarios are based on a fictional company, AXLE Car Hire, that faces the challenge to recover their market share through innovation. Their IT Department must support the new business strategy with innovative digital services.
This course is accredited by PeopleCert and includes a voucher for the certification exam.