ITIL® 4 is built on the established core of best practice in the ITIL guidance. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.
- How to achieve the ITIL 4 certification
- The key concepts, terms and benefits of service management
- The 4 dimensions for a holistic approach
- The service value system at a glance
- The 7 guiding principles
- Continual improvement as a practice