What’s new in ITIL 4

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ITIL® 4 is built on the established core of best practice in the ITIL guidance. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services.  ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.

  • How to achieve the ITIL 4 certification
  • The key concepts, terms and benefits of service management
  • The 4 dimensions for a holistic approach
  • The service value system at a glance
  • The 7 guiding principles
  • Continual improvement as a practice

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