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WELCOME TO THE FUTURE OF ITIL

ITIL 4 enables IT professionals to support their organization on their journey to digital transformation and support world-class digital services

  • Helps to successfully navigate the modern digital world
  • Provides a holistic picture of IT enabled service delivery
  • Reflects and integrates other established ways of working
  • Incorporates all the best things from ITIL

WHAT IS IN ITIL 4?

ITIL 4 provides an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation.

SERVICE VALUE SYSTEM

Looking beyond the delivery of services to end-to-end value co-creation.
Forming an ecosystem with partners, customers and all stakeholders to facilitate value creation.

GUIDING PRINCIPLES

Adopt and adapt ITIL to your own needs and circumstances.
Guide organizations to adopt service management and adapt it to their environment.

FOUR DIMENSIONS

Enables a holistic approach for co-creating value for your customers.
Four perspectives that are crucial to ensure that products and services add value and meet business expectations.

THE PRACTICES

Practical 'how-to' examples for building effective IT enabled services.
34 practices adopted and adapted from business management, service management and technical management domains.

INTEGRATION

Flexibility to work with other technologies and methods.
Allowing organizations to effectively integrate multiple methodologies to service management.

ITIL 4 TRANSITION JOURNEYS

Whether you are new to ITIL or are already certified, ITIL 4 enables an easy transition

NEW TO ITIL
Take ITIL 4 Foundation to start building your service delivery expertise
FOUNDATION LEVEL
Re-certify in ITIL 4 Foundation to maximize your ITIL knowledge for the digital service economy
INTERMEDIATE LEVEL
Collect 17 v3 credits and fast-track with the ITIL 4 Managing Professional transition module (released later in 2019)
AN EXPERT
Head straight for the ITIL 4 Managing Professional transition module (released later in 2019)

Course Content

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