What’s new in ITIL 4

ITIL® is the most popular IT Service Management framework around the world. It provides guidance on how to deliver value to the business through IT-enabled services.
Ana Cecilia · April 4, 2021

ITIL® 4 is built on the established core of best practice in the ITIL guidance. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.

Course Content

About Instructor

Ana Cecilia

Managing Partner and Co-founder of The Lean IT Group with over 30 years of experience in Information Technology. Certified as ITIL Expert and Managing Professional, COBIT, DevOps and ISO20k Consultant Manager

9 Courses

Not Enrolled

Course Includes

  • 1 Lesson