What’s new in ITIL 4
ITIL® is the most popular IT Service Management framework around the world. It provides guidance on how to deliver value to the business through IT-enabled services.
ITIL® 4 is built on the established core of best practice in the ITIL guidance. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.
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